Frequently Asked Questions
When will I receive my tickets?
Tickets will be sent to you approx 4 weeks before the event. However in some circumstances tickets will not be received until 7 days before the event, please do not contact us until 5-7 days before if you have not received your tickets.Recorded delivery is NOT a guaranteed service, if lost in post or the customer alleges they have not received them (with or without signature), the customer will NOT be refunded for the face value of the ticket(s).
If you choose secure delivery you will receive your ticket up until one week before the event. We strongly recommend you choose secure delivery, as tickets are fully traceable and insured. You will also be left a calling card to rearrange delivery should you be unavailable on first attempt; you are able to provide an alternative delivery address in this instance.
How can I find out my seat numbers?
Tickets are normally allocated at dispatch and therefore you will not be able to find out your seating allocation until receipt of your tickets.Are there any age restrictions?
Liverpool - Under 14s must be accompanied by an adultGlasgow - 14s plus
Newcastle - Under 14s must be accompanied by an adult
Nottingham - 14s plus
Southampton - Under 14s must be accompanied by an adult, under 12s must sit in balcony
Sheffield - Under 14s must be accompanied by an adult
Norwich - 14s plus
Lincoln - 16s plus
Leicester - 18s plus
Manchester - 14s plus
Birmingham - under 14s must be accompanied by an adult
Cardiff - 14s plus
Bristol - under 14s must be accompanied by an adult
London SBE - under 14s must be accompanied by an adult
London forum - 14s plus (14-16s must be accompanied by an adult)
Why can I only buy 4 tickets?
A maximum of 4 Tickets per event has been set to allow as many people to attend as possible. There will be no exceptions.Can I apply for tickets if I'm not a UK resident?
Yes, there is a higher postage fee for outside the UK tickets.How do I find out about the venue?
http://www.liverpool-academy.co.uk/contact.phphttp://www.glasgow-academy.co.uk/contact.php
http://www.newcastle-academy.co.uk/contact.php
http://www.rock-city.co.uk/new_site/contact.htm
http://www.southampton-guildhall.com/
http://www.sheffieldacademy.co.uk/contact.php
http://www.ueastudent.com/search_ents_and_events?portal_type=Ents&Subject=Gig&sort_on=start&Submit8=+++++Gig+++++
http://www.engineshed.co.uk/contact.php
http://www.gigwise.com/FullClubListings.asp?ClubID=114102004111126
http://www.manchesteracademy.net/
http://www.birmingham-academy.co.uk/
http://www.cardiffstudents.com/whats_on/gigs
http://www.bristol-academy.co.uk/
http://www.shepherds-bush-empire.co.uk/
http://www.kentishtownforum.com/
Is this site secure?
Yes, all your details are held securely on our systems. When processing payments, we use a SSL secure connection to the banks computers.Your credit or debit card details are NOT retained by us.
What name will appear on my Credit Card or Bank Statement?
The Ting Tings payments will be handled by Trinity St's associate company, QED Commerce Ltd. QED Commerce will appear on your card statement.Can I get a refund?
Tickets are sold as non-transferable and non-exchangeable. Refunds are strictly at the Managements discretion. Please apply in writing to The Ting Tings Tickets Customer Services, PO Box 4897, Warwick. CV34 9GT.Trinity Street Operate Customer Services
Trinity Street Direct
St Georges House
Cape Road
Warwick
CV34 5DJ
Tel: 0844 5670675
Email: tingtingstickets@trinitystreetdirect.com
When contacting our Customer Care team calls may be recorded for training purposes.
